How Can We Help You?

Browse common topics below or reach out to us directly.

FAQs

Find answers to the most common questions about our platform, memberships, and orders.

How do I track my order?

How do I update my account details?

Go to Account settings after signing in to update your profile, addresses, and notification preferences.

What payment methods are accepted?

We accept major credit and debit cards at checkout. Available methods may vary by winery.

Can I gift a Wine Club membership?

Gift memberships are not available in checkout yet. Email support and we can help you explore options.

Everything you need to know about delivery times, carriers, and our return policy.

How long does standard shipping take?

Standard shipping typically arrives within 5–7 business days after the order ships.

Is expedited shipping available?

Expedited options may appear at checkout when offered by the winery for your order.

What is your return policy?

Membership refunds are covered in our Refund Policy at /refund. Wine purchases, returns, and damaged shipments are handled by the selling winery.

What if my order arrives damaged?

Contact the selling winery with your order number and photos of the damage. Wine Country VIP does not fulfill wine orders.

Manage your Wine Club subscription, skip shipments, or update your preferences.

How do I pause or cancel my membership?

Open your Wine Club account area after signing in to manage subscription status, or email support for help.

When will my next shipment arrive?

Shipment timing depends on your club schedule. Check your account for the next expected delivery window.

How do I update my wine preferences?

Update preferences from your Wine Club settings when available, or contact support to note your preferences.

Can I add extra bottles to my shipment?

Add-on bottles depend on the winery and shipment window. Email support if you would like to request extras.

Can't find what you're looking for? Our team is happy to help.

We typically respond within 1 business day.

For fastest help, email us at support@winecountry.5pt.work. Include your order number (if applicable) and we'll reply as soon as we can.