How Can We Help You?

FAQs

Find answers to the most common questions about our platform, memberships, and orders.

• • How do I track my order?
• • How do I update my account details?
• • What payment methods are accepted?
• • Can I gift a Wine Club membership?

Shipping & Returns

Everything you need to know about delivery times, carriers, and our return policy.

• • Standard shipping: 5–7 business days
• • Expedited shipping available at checkout
• • Returns accepted within 30 days of delivery
• • Damaged orders replaced at no extra charge

Wine Club Help

Manage your Wine Club subscription, skip shipments, or update your preferences.

• • How do I pause or cancel my membership?
• • When will my next shipment arrive?
• • How do I update my wine preferences?
• • Can I add extra bottles to my shipment?

Contact Us

Can't find what you're looking for? Our team is happy to help.

Email us at: support@winecountryvip.com

We typically respond within 1 business day.